Frequently Asked Questions
Everything you need to know about our handcrafted holiday treasures.
How are Christopher Radko ornaments produced?
Each ornament is a work of art, handcrafted in Europe using centuries-old techniques. Our artisans mouth-blow the glass and hand-paint every detail, ensuring that no two pieces are exactly alike.
How should I store my glass ornaments to prevent damage?
We recommend storing your ornaments in a cool, dry place inside their original Radko boxes or acid-free archival storage containers. Avoid extreme temperature fluctuations and direct sunlight to preserve the vibrant paint and silvering.
What is your shipping policy for fragile items?
We take extreme care in packaging your order. Each item is wrapped in protective cushioning and shipped in reinforced boxes. We offer standard and expedited shipping options, with insurance included on all glass shipments.
What happens if my ornament arrives broken?
While we pack every item with care, accidents can happen during transit. If your item arrives damaged, please contact our customer service team within 48 hours of delivery with photos of the damage to initiate a replacement or refund.
How can I verify the authenticity of a Christopher Radko ornament?
Authentic Christopher Radko ornaments feature the signature Radko charm and a custom-designed gold crown cap. Each piece also comes with an official certificate of authenticity or a branded hangtag.
Do you offer international shipping?
Yes, we ship our collections worldwide. Please note that international customers are responsible for any customs duties, taxes, or import fees levied by their destination country.