Returns & Exchanges
We want you to be completely satisfied with your heirloom-quality ornaments; if your purchase does not meet your expectations, you may return it within 30 days of delivery. Please ensure all items are returned in their original Christopher Radko packaging to maintain their value and condition.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Pack with Care
Carefully place the ornament in its original Radko gift box and secure it inside a sturdy shipping carton with ample protective cushioning.
Attach Shipping Label
Print the prepaid shipping label provided via email and affix it clearly to the outside of your package, ensuring any old labels are covered.
Receive Your Refund
Once our artisans inspect the returned item, we will process your refund to the original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing